Production, Refund and Return Policy

Deadline for production:

The production time of the products will depend specifically on the complexity of their production in relation to the chosen customization. 

The minimum delivery time is 30 (thirty) days.

Note:

  • Each customized product has a production period;
  • Production of your order will start after payment confirmation; (so that your payment can be processed, we ask you to send proof of payment to our communication channels)

Refund and Return Policy

Dear customer, our products are mostly on demand and customizable, to serve you well we carry out the inspection of the products carefully before sending them so that they reach you in perfect condition.

Exchange and return of custom products

In the event of a customization error or measurement problems of your product caused by an internal fault or manufacturing defect, we are committed to making the exchange/adjustment or refund as soon as possible.

Unfortunately, if the error in the personalization or measurements is due to a spelling/typing error, erroneous upload of files, measurements or any other error you have made in the personalization form or any other communication channel with the team , we cannot be held responsible. By their very nature, personalized products cannot be resold or reused and therefore cannot be exchanged or returned. 

We remind you that even in cases of errors due to information sent by you, we are committed to helping you solve the problem in the best way, within our possibilities.

In case of questions or problems, please contact us through our communication channels within 7 (seven) calendar days from the date of receipt of the product< /strong>, so that we can resolve the issue immediately.

Your right of exchange does not apply in the following circumstances:

  • For any personalized or customized product and that does not present an internal error in the customization or manufacturing defect;
  • If the products have been returned with signs of use or if, in our opinion, you did not take proper care while the products were in your possession;
  • If the error in personalization was due to a misspelling or any other error in the text and files you have provided to us;

Remarks:

  • Products are your responsibility until they reach us. For your protection, we recommend shipping it back insured as we cannot be held responsible if the products are damaged or lost.
  • The minimum time for reshipping a custom product is 30 days.

Withdrawal and exchange of non-defective or damaged products

Products that are not customizable or that you have chosen not to customize may be exchanged or returned within 7 (seven) calendar days from the date of receipt of the product .

Your right of exchange does not apply in the following circumstances:

  • If the products have been returned with signs of use or if, in our opinion, you have not taken proper care when the products were in your possession;

Remarks:

  • The sooner the products are sent to us for return, exchange or refund, the faster we can act to solve the problem
  • Due to our way of production, identical exchange products (only changing

for example) may vary in color.

  • Products are your responsibility until they reach us. For your protection, we recommend shipping it back with insurance as we cannot be held responsible if products are damaged or lost.

Shipping Policy

Our products are sent via FedEx, the shipping costs is ours.

Notes:

    • We are an exclusively virtual store and, therefore, we do not have a physical store or showroom.
    • To confirm shipment, full confirmation of payment is strictly necessary;

Delivery time

Delivery time is determined according to the type of service chosen and the delivery zip code and starts counting from the dispatch date of your order.

We will communicate you through our communication channels as soon as your order is dispatched so that you can track its delivery.

Remarks:

      • Each customized product has a production period;
      • Production of your order will start after payment confirmation; (so that your payment can be processed, we ask you to send proof of payment to our communication channels)
      • Shipping and production of orders are made from Monday to Friday, during business hours .
      • We are not responsible for errors in the address. In this case, it is up to the customer to pay the new shipping to the correct address.

My order was returned because there was no one at the address filled in on delivery. What do I do?

The shipment of the order and delivery are the responsibility of the Post Office. Remembering that:

      • The Post Office makes 3 (three) attempts to deliver the goods to the requested address;
      • in case of absence for receipt, the item is forwarded to a Post Office branch and remains there for 7 (seven) days waiting for its withdrawal;
      • After this period, the product automatically returns to the sender and it is up to the customer to pay a new freight to receive the product again

To avoid problems, it is recommended that you always track your order on the Correios website with the tracking code provided.

Opening hours:

      • Communication Channels: Monday to Saturday, from 10:00 am to 8:00 pm; (Brazil Time)
      • We provide physical assistance to take measurements and presentation of samples by appointment;